Digitales Formularmanagement bei den Stadtwerken Rostock

Die Stadtwerke Rostock AG (SWRAG) erstellt eine Vielzahl von Dokumenten, die auf Informationen und Kundendaten diverser Systeme beruhen. Dazu ist eine Software für das Formularmanagement erforderlich, die alle Daten der diversen Dokumententypen – von Begrüßungsschreiben für Neukunden bis zu Rechnungen und Mahnungen – zusammenstellt, bevor diese gedruckt, kuvertiert und versendet oder elektronisch übermittelt werden. Im Rahmen des Projektes mit Expense Reduction Analysts sollten die Kosten für diesen Prozess mit Schwerpunkt Produktions- und Versandkosten gesenkt werden.

Die Umsetzung erfolgte stufenweise für alle Dokumententypen. Seit der vollständigen Implementierung läuft der gesamte Prozess um 30 Prozent kostengünstiger.

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